🧩 Pieces that Clicked – Week of 08/09-08/15
I’m thinking in public because clarity doesn’t come fully formed—it’s assembled piece by piece. These are the ideas that fit into place this week. As I piece things together, feel free to scan the list—maybe one of these fits a gap you’ve been trying to close.
My Top Five
Fear of Experiments in Organizations
Process for Filling an Empathy Map
Tracking and Validating Outcomes
Using Hypotheses to Close Satisfaction Gaps
Understanding Satisfaction Gaps
Let's Learn Together
I don’t have all the answers—this is a space for exploring ideas, not preaching them.
- What resonated?
- What would you challenge?
- What did this remind you of in your work?
Use the feedback bubble in the bottom-right corner—even a short note is valuable.
The Rest
Definition of Product Backlog Refinement
Timing of Refinement Activities
Participants in Refinement Sessions
Determining Refinement Frequency
Benefits of Regular Refinement
Starting Point for Outcome Discovery
Persuading Stakeholders to Experiments
Value of Negative Experiment Results
Value of Outcome-Driven Approach
Understand Users Before Experimenting
Selecting Participants for Experiments
Practices for Effective Experiments
Seven Sections of an Empathy Map
Empathy Maps Should Be Based on Real User Research
Importance of Revisiting the Empathy Map
Outcome Importance for Product Owners