How Can Teams Align Around Outcomes Instead of Outputs?
Teams should start by setting clear, outcome-oriented goals based on user satisfaction gaps and desired changes, and regularly validate these through user interaction and measurement.
Metaphor
Moving from outputs to outcomes is like switching from tracking how many books you’ve read to how much you’ve actually learned. It reframes success from doing more to making a real difference.
Teams need this mindset shift to align around value, not just volume.
Works Consulted
- Outputs or Outcomes | Scrum.org | Accessed 26 Dec. 2024.